Legal
Refund, Cancellation & Delivery Policy
Last updated: 21 October 2026
This policy is issued by Richter Brothers, operating under the brand name Futrahood. It covers two different kinds of payment, because they work differently: the subscription a Society pays us, and the maintenance dues a resident pays their Society through the app.
1. Society subscription fees (paid to Futrahood)
Subscription fees are generally non-refundable, except where required by law or where we have agreed otherwise in writing. If you believe you were billed in error, or charged twice, write to us at hello@futrahood.com with the invoice number and we will review it. A confirmed billing error is refunded to the original payment method or credited against your next invoice.
2. Cancelling a subscription
A Society can ask to cancel at any time by writing to hello@futrahood.com. Unless we agree otherwise in writing, the plan stays active until the end of the billing period already paid for, and no further invoices are raised after that. Cancelling a paid plan does not delete your data; see our Privacy Policy for how long records are kept.
3. Online maintenance payments (paid by residents to their Society)
When a resident pays maintenance or other dues through the app, the payment is made to their Society, and Futrahood facilitates the transaction through our payment partner (currently Paytm) but is not a party to it.
- Failed payments. If a payment fails but your account or card is debited, the amount is reversed to the original payment method by the payment provider and your bank, usually within 5 to 7 working days. You do not need to pay again to get it back. If it has not arrived after that, contact us with the date, amount and transaction reference and we will help trace it.
- Duplicate payments. If you paid the same invoice twice, the extra amount is credited to your flat's account with the Society. Ask your Society admin if you would rather have it returned.
- Refunds of completed payments. A payment that went through and was recorded against your invoice is money paid to your Society, so whether to refund it is the Society's decision. Please contact your Society admin.
4. Delivery
Futrahood is a digital service. Nothing physical is shipped. Society workspaces are set up by our team, and access details are sent by email once the workspace is ready. Residents, guards and staff receive access from their Society's administrator.
5. Contact
Questions about a charge or a refund: hello@futrahood.com or +91 83697 86355. Full details are on our Contact page.